Return & Refunds

Overview
At Harlow Notebooks, we strive to deliver high-quality products and a satisfying shopping experience. If you are not fully satisfied with your purchase, we’re here to help with a clear and simple return and refund process.

Return Eligibility
You may request a return if:

• The item you received is damaged, defective, or incorrect

• You contact us within 3 days of receiving your order

• The item is unused, in its original packaging, and includes all original components

Returns are not accepted for:

• Items damaged due to customer misuse or mishandling

• Products returned without original packaging or proof of delivery

• Personalized or customized products (if applicable)

How to Request a Return

1. Email us at [email protected] with your order details and photos showing the issue (if applicable)

2. Our support team will respond within 48 hours to guide you through the return process

3. If your return is approved, we will arrange for return pickup or advise on the nearest return method based on your location

Return Shipping

• If the return is due to an error on our part ( wrong or damaged item), we will cover the return shipping cost

• In all other cases, customers are responsible for return shipping

Refund Process

• Since we operate on cash on delivery only, all refunds are issued as:

  
  

  • Or, where possible, cash refund upon pickup if arranged with our team

• Refunds are processed within 7–10 business days after receiving and inspecting the returned item

• You will be notified once your return has been approved and the refund has been issued

Order Cancellation
You may cancel your order if it has not yet been shipped. Please contact [email protected] as soon as possible. Orders already dispatched cannot be canceled and must go through the return process.

Contact Us
If you have questions about returns, refunds, or any issues with your order, please contact us:
📧 [email protected]